30 days. Full refund. No questions that matter.
Your first month is the test - and it's refundable in full. Every dollar. Even on an empty bottle. One email. If the early signs don't show up in the first 30 days, you're out nothing but the price of trying.
If Flow doesn't earn a place in your routine inside the first month, we refund it.
Opened, unopened, half-full, empty. We don't ask you to prove anything, mail anything back, or answer a retention script. If we ever get pushback from a member about a refund, that is on us to fix.
Three steps. No phone maze.
Include your order number
It's in the confirmation email. That's all we need.
We refund within 14 days
Back to the original payment method. You don't need to return the bottle unless we ask - almost always we don't.
Why 30 days is enough to know
The Protocol is a daily-feed mechanism, not an on-demand drug. Inside the first 30 days, the early signals show up if the pathway is going to respond for you:
- Weeks 1-2: warmth, better training pumps, morning signal returning.
- Weeks 3-4: fewer coin-flip nights, reliability edging up.
If none of that shows up in month one, month three is unlikely to save it. That's why the guarantee window is exactly what it is.
What the guarantee covers
- The price of your first bottle, ordered directly at halelabs.co.
- Both single purchases and the first cycle of a subscription.
- Bottles opened and in use - this is a real trial, not a re-sealing test.
What it doesn't cover
- Return shipping (we don't usually ask for the bottle back).
- Bottles beyond the 30-day window from delivery.
- Bottles bought through third parties - only orders placed directly with Hale Labs.
Subscription flexibility
Pause or cancel from your account in two clicks after the minimum commitment - or email us and we'll do it for you. No phone maze, no retention specialist, no fine print. Price locked as long as you stay. Full detail lives in the Refund Policy.