Privacy Policy

The data controller of your personal data is Hale Labs (the "Company"). Contact: support@halelabs.co.

• Order data: first and last name, shipping address, email, phone number, and, if requested, billing details.
• Payment data: processed by our payment providers (Shopify Payments, Stripe, PayPal). We never see or store full card numbers.
• Account & subscription data: order history, subscription status, delivery cadence.
• Technical data: IP address, browser, device, pages viewed, referral source, cookies (see section 7).

• To process orders, ship products, and manage subscriptions (contract performance).
• To handle returns, refunds, and customer support.
• To comply with tax and accounting obligations.
• To send transactional emails about your orders and, with your consent, marketing communications.
• To improve our website and prevent fraud.

We share data only with providers that help us run the shop:

• Payment processors (Shopify Payments, Stripe, PayPal).
• Fulfilment and shipping carriers.
• Hosting and IT service providers (including Shopify).
• Email service providers for transactional and (opt-in) marketing emails.
• Authorities where required by law.

We do not sell your personal data.

• Order data: for the duration of the contract and for the period required by applicable tax law after the end of the year of the transaction.
• Marketing data: until you withdraw consent or object.
• Technical logs: up to 12 months.

You have the right to access, rectify, delete, restrict, port, and object to the processing of your data, and to withdraw consent at any time. To exercise these rights, email support@halelabs.co.

We use cookies that are strictly necessary for the shop to function (cart, session), plus analytics and marketing cookies with your consent. You can manage cookies through your browser settings.

The site uses TLS encryption for all data in transit. We restrict internal access to personal data on a need-to-know basis.

We may update this policy from time to time. The current version is always available on this page.

Flow is a dietary supplement and is not intended to diagnose, treat, cure, or prevent any disease. Statements on the website have not been evaluated by the FDA. Consult your healthcare provider before starting any supplement, especially if you are taking prescription medication or have a medical condition.