Terms of Service

1. The online shop at halelabs.co (the "Shop") is operated by Hale Labs (the "Seller").
2. These Terms set out the rules for using the Shop, placing orders, delivery, subscriptions, cancellation, refunds, and complaints.
3. Placing an order requires acceptance of these Terms.

1. Customer - any person placing an order in the Shop.
2. Consumer - a Customer acting outside their trade or profession.
3. Product - a physical dietary supplement sold in the Shop (Flow).
4. Subscription - a recurring order plan under which Products are shipped and charged at a fixed cadence.

1. Orders can be placed 24/7 through the Shop.
2. The sales contract is concluded once the Seller confirms acceptance of the order by email.
3. Prices are shown in the currency selected at checkout and include applicable taxes. Shipping costs (if any) are shown before the order is placed.

1. The Seller accepts card payments, Apple Pay, Google Pay, and PayPal via Shopify Payments and PayPal.
2. All payments are processed by the payment provider; the Seller does not store card data.

1. Products are shipped to the address provided at checkout.
2. Typical processing time is 1-3 business days and typical transit time is 3-7 business days, depending on destination.
3. Delivery details are described in full in the Shipping Policy.

1. By starting a subscription you authorise the Seller to automatically charge the payment method on file at each cycle until the subscription is cancelled.
2. Cancellation requests submitted before the second cycle has shipped will take effect only after the second cycle is fulfilled.
3. After the minimum commitment, subscriptions can be cancelled at any time from the account page or by email to support@halelabs.co.
4. The Seller will send an email reminder before each renewal charge.
5. Prices, cadence, and product quantity of a subscription may change; the Seller will notify subscribers at least 14 days before any change takes effect.

1. A Consumer may withdraw from a distance sales contract within 14 days of receiving the Product, without giving a reason, by emailing support@halelabs.co.
2. The Consumer bears the direct cost of returning the Product.
3. The right of withdrawal does not apply to sealed products which cannot be returned after opening for health or hygiene reasons if the seal has been broken after delivery.
4. The right of withdrawal is separate from and does not override the subscription minimum commitment in §6; ending a subscription does not automatically create a right to refunds for already-shipped cycles beyond the money-back guarantee in the Refund Policy.

1. The Seller is liable for defects of the Product under applicable consumer law.
2. Complaints should be sent to support@halelabs.co with the order number and a description of the issue.
3. The Seller will respond to the complaint within 14 days.

Flow is a food supplement and does not replace a balanced diet or medical advice. Do not exceed the recommended daily dose. Keep out of reach of children. Consult a healthcare professional before use if you are taking medication or have a medical condition.

1. The Seller may amend these Terms. Changes are effective when published on the Shop and do not affect orders already placed.
2. Matters not regulated by these Terms are governed by applicable law.
3. Disputes will be resolved by the court competent for the Seller's registered office, without prejudice to mandatory Consumer protection rules of the Consumer's country of residence.