Refund Policy
We stand behind Flow with a 30-day money-back guarantee on your first bottle. Please read the terms below carefully - they also cover our subscription cancellation policy.
1. 30-day money-back guarantee
If you are not satisfied with your first bottle of Flow, you may request a refund within 30 days of the delivery date. The guarantee applies to the price of the product only and covers your first purchase; return shipping costs are not reimbursed.
2. How to request a refund
Email support@halelabs.co from the address used for the order and include the order number. We will reply within 2 business days with return instructions. Refunds are issued to the original payment method within 14 days of us receiving the returned bottle (or confirming the return where a return is waived).
3. Subscription cancellation policy
Once the minimum commitment is met, you may cancel at any time from your account page or by emailing support@halelabs.co. Cancellations submitted before the second cycle has shipped will take effect after that second cycle is fulfilled.
The promotional first-month price of $19.99 is granted on the condition of completing the minimum two-cycle commitment. Refunds on the promotional first month are handled under section 1.
4. Damaged, defective, or missing items
If your order arrives damaged, is missing items, or contains a product that appears defective, contact us within 7 days of delivery with photos. We will send a free replacement or issue a full refund at your choice.
5. Items that cannot be returned
- Opened bottles beyond the 30-day guarantee window.
- Products damaged through misuse, improper storage, or exposure to heat.
- Free promotional items and gift-with-purchase products.
6. Contact
Hale Labs
Email: support@halelabs.co
Last updated: November 2026