Shipping Policy

Orders are processed within 1-3 business days (Mon-Fri, excluding holidays). You will receive a confirmation email with a tracking number once your order ships.

• Standard shipping (US): 3-7 business days.
• Expedited shipping (US): 2-3 business days.
• International: 7-21 business days depending on destination and customs clearance.

Delivery times are estimates from the carrier and are not guaranteed.

• Free standard shipping on the promotional offer shown on the product page while it is active.
• Otherwise, shipping is calculated at checkout based on destination and selected method.
• Subscription orders after the first cycle ship at the standard rate unless stated otherwise.

International customers are responsible for any customs duties, import VAT, or fees charged on delivery. These are set by the destination country and are not included in the checkout total.

If a package is returned to us as undeliverable (wrong address, unclaimed, refused), we will contact you to arrange re-shipping. Re-shipping costs are the customer's responsibility. Refunds for undeliverable packages exclude the original shipping cost.

If your tracking has not updated for 10+ business days or the package arrives damaged, contact support@halelabs.co within 7 days of the last tracking update. We will either resend or refund at your choice.

We can update the shipping address until the order has been handed to the carrier. Email us as soon as possible; once a tracking number is issued, changes are no longer possible.